We are currently seeking a full-time Site Reliability Engineer to join our IT team. In this role, you will collaborate closely with the client services team to diagnose, troubleshoot, and resolve issues related to system reliability.

RESPONSIBILITIES:

Incident Response:

• Take ownership of customer-reported issues and see problems through to resolution.
• Develop preventive measures to avoid recurring issues.
• Follow standard procedures for escalating unresolved issues to the appropriate internal teams.

Infrastructure Management:

• Design, configure, deploy, and maintain AWS infrastructure using best practices.
• Implement Infrastructure as Code (IaC) using Terraform for scalability, repeatability, and maintainability.
• Collaborate with the development team to optimize .NET applications for peak performance in a cloud environment.

Monitoring and Alerting:

• Design and implement advanced system monitoring solutions for high performance, availability, and security.
• Use monitoring tools proactively to identify and diagnose infrastructure and application-level issues.
• Collaborate on defining Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets.

Reliability and Availability:

• Optimize cloud resource availability, performance, and cost using best practices.
• Plan and execute disaster recovery drills and ensure high availability of critical systems.
• Respond promptly to system alerts, lead incident resolution, and contribute to post-mortem analyses.

Automation and Optimization:

• Automate repetitive tasks related to infrastructure provisioning, configuration, and deployment.
• Ensure continuous deployment and continuous integration best practices are implemented and maintained.

Collaboration and Knowledge Sharing:

• Collaborate with developers, product managers, and other teams to ensure seamless and stable application deployment.
• Document processes, architectures, and best practices to facilitate knowledge sharing.

WHAT WE SEEK IN OUR IDEAL CANDIDATE:

• AWS certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer.
• Experience with monitoring and alerting tools in the AWS ecosystem.
• Familiarity with Site Reliability Engineering (SRE) philosophy, SLOs, SLIs, and Error Budgets.
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration skills.

YOUR EXPERIENCE & SKILLS:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 5+ years of experience managing and operating AWS environments.
• Expertise in infrastructure automation using Terraform.
• Familiarity with best practices in monitoring, logging, and alerting.

WHY WORK AT ASCEND?

• Intellectual curiosity, dedication, and a team willing to get the job done.
• Opportunity to make a significant impact on the business in the short and long term.
• Contribute to a company that supports charities and NPOs in funding their causes.
• Beautiful downtown Toronto office with lake views and proximity to transit.
• Hybrid work environment.

Who We Are

Founded in 2010, Ascend Fundraising Solutions online and in-venue fundraising platform and solutions have been used by some of the world’s most notable non-profit organizations such as United Way, Vancouver Canucks foundation, Canadian Olympic Foundation, Canadian Institute for the Blind, Kansas City Chiefs foundation, Boston Red Sox foundation, Big Brothers Big Sisters, Thunder Bay Regional Health Science Foundation, Arizona Humane Society and many others.

We are disrupting the fundraising model by helping charitable organizations, raise funds by using our electronic raffle solutions, raise recurring donations, build on their donor datasets, build deeper engagement from their donor databases, and achieve record donor revenues.

As a leading provide of strategy and technology for 50/50 raffles, sweepstakes, and Catch the Ace raffles, we’ve helped over 500 charitable organizations raise over $1 Billion on our platform to date, and we’re only just getting started.

At Ascend FS, we’re not just keeping pace with the dynamic collegiate sports industry—we’re setting the pace. Our innovative ChangeIt platform is reshaping how NIL collectives harness fan memberships to drive revenue, and we need a visionary to amplify our impact

AscendFS is committed to building and preserving an open, inclusive, and healthy work environment. We welcome all applicants to apply to join our team. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank you for your interest in working at AscendFS and we will contact those qualified to continue in the recruitment process.